Important: Manual synchronization does not trigger invoice generation, even if automatic invoicing is enabled. It only pulls the order and refund data from Shopify.
Keeping your data in sync is essential to maintaining accurate billing, smooth operations, and compliance with financial reporting requirements. Whether you’ve just updated records in Shopify or you notice a discrepancy in your CommBilling dashboard, the manual synchronization feature allows you to retrieve missing order and refund data in just a few clicks.
This function is especially useful during onboarding, when testing your billing setup, or in the event of integration delays. It’s designed to ensure that your historical data, up to 60 days in the past, is fully aligned, without the need to wait for the next automatic sync cycle.
To perform a manual synchronization, follow the steps below:
- Step 1: Locate the Settings in the left menu of CommBilling.
- Step 2: Click on the Data Sync tab.
- Step 3: Select the date range you want to synchronize by using the calendar tool (limited to the past 60 days ending today).
- Step 4: Click on Sync Data Now to start the synchronization process and wait until the progress bar confirms completion.
Synchronizing your Shopify data manually in CommBilling gives you control and flexibility. It’s a simple yet powerful feature to keep your records accurate, especially when testing or reconciling operations. By proactively using the manual sync option, you avoid billing inconsistencies, ensure timely reporting, and reinforce the integrity of your financial data.