Frequently Asked Questions

Yes, you can cancel your subscription to CommBilling at any time. You’ll retain access to the service until the end of your current billing cycle, and no further charges will be applied.

To learn how to cancel your subscription step by step, click here

You can track the number of invoices generated in the current month by checking the statistics section in the Dashboard tab of CommBilling. The total is updated in real time to reflect your activity.

For a detailed guide on tracking invoices, click here.

You can share invoices with your customers manually by sending them via email from the Invoices tab or automatically by enabling the automated email feature in the Settings tab.

For detailed instructions on sharing invoices, click here.

The invoice count resets at the beginning of each billing month, giving you a fresh allowance for the new period.

For more information on how invoice counts work, click here.

Yes, CommBilling invoices are fully compliant with EU legislation, including VAT validation and adherence to all legal requirements for invoicing.

For a detailed explanation of EU compliance in CommBilling, click here.

If there’s an error in your generated invoices, you can review the details, make corrections, or issue a credit note to amend the transaction. For further issues, reach out to support for assistance.

For step-by-step instructions on resolving invoice errors, click here.

No, CommBilling generates one invoice per order to ensure compliance with EU regulations. Combining multiple orders into a single invoice is not supported.

For more details on managing invoices, click here.

Yes, with the C-Business Plan, you can use your own email domain by configuring custom SMTP settings in CommBilling.

For detailed steps on setting up your email domain, click here.

If an error occurs during the automation process, CommBilling notifies you immediately and you can review the error, retry the process, or contact support for assistance.

For detailed steps on handling automation errors, click here.

To fill in your company details in CommBilling, go to the Settings tab, enter your business information (name, address, VAT number, etc.), and save the changes.

For a step-by-step guide on adding your company details, click here.

You can set up payment terms by customizing your invoice templates in the Settings tab. Add clear payment conditions, such as due dates or discounts, to ensure transparency.

For detailed steps on configuring payment terms, click here.

CommBilling operates exclusively in euros (€) and does not support other currencies or conversions. Ensure your Shopify store is set up for euro-based transactions to align with CommBilling.

For more information on managing currency settings, click here.

Tax information is managed through your Shopify settings. Configure your VAT and tax settings in Shopify, and CommBilling will automatically apply them to your invoices.

For detailed guidance on setting up tax information, click here.

To resend an invoice, go to the Invoices tab in CommBilling, locate the invoice, and use the Send Email option. You can also verify email delivery in the Email History Log.

For a detailed guide on resending invoices, click here.

No, CommBilling currently supports billing exclusively in euros (€). All invoices and credit notes are issued in euros, regardless of the customer's location or preferred currency.

For more information on currency support, click here.