How to resend an invoice if the customer didn’t receive it

If a customer hasn’t received their invoice, you can easily resend it through CommBilling.

Follow these steps to ensure the invoice reaches the customer promptly.

1. Open CommBilling in Shopify.
   
   
2. Navigate to the Invoices tab in the main menu.
   
   
   
3. Locate the invoice you want to resend (or search by the customer’s name or order number) and select it.
   
   
4. Click the Send  Email button next to the invoice. The button will be renamed Resend Email in this case.
   
   
   
5. To verify delivery, go to the Email History Log in the Dashboard tab and check the status of the email.
   

Resending an invoice in CommBilling is simple and ensures your customers receive the necessary documents without delay. By following these steps, you can quickly resolve any delivery issues and maintain professional communication.