If you encounter issues with a generated invoices in the CommBilling app, such as missing data, incorrect details, or formatting issues, follow the steps below to regenerate the invoice and verify your settings first.
Step 1: Regenerating the invoice
- Navigate to the invoice tab
- Select the invoice (s) that you want to regenerate from the list
- Press the "Regenerate Invoice" button
This action will generate a new version of the invoice, which should resolve minor errors like missing or incorrect details
Step 2: Verifying your settings
If the regenerated invoice still contains missing or incorrect data, you should check the following settings:
Shopify Settings:
- Tax and Currency Settings: Ensure that your tax and currency settings in Shopify are correctly configured for your customer, store's region and products.
- Product Information: Double-check that all relevant product details (e.g., SKUs, descriptions, prices) are correctly filled out in Shopify.
CommBilling App Settings:
- Customization Options: Ensure your invoice customization settings in the CommBilling app (logo, formatting, terms, etc.) are correctly configured
- Invoice Template Settings: Verify that any customized templates or formats are applied properly within the application
Step 3: Contact Support
If after verifying your Shopify and CommBilling app settings and re generating the invoice (s) the issue persists, reach out to our support team for assistance. You can contact us via:
- Live Chat: Available in the app under the "help" button
- Email Support: Fill out the support form in the app, and our team will get back to you as soon as possible